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Unit details

  • Core unit
  • Level 3
  • 5 credits

What will you learn

You will develop an understanding of the key external influences that impact on businesses and the context within which they operate, including discussing how and why organisations set goals. You will define workplace culture and how people’s behaviour shapes it. You will explain how organisations are whole systems and how your actions affect others. You will also discuss how people learn, adapt and develop in different ways. The concept of change is a key focus of this unit and you will explain how people professionals impact people in different ways and the importance of how focused project planning directs change in manageable ways.

This unit is suitable for persons who:

  • are studying, aspiring to, or embarking on, a career in people practice

  • are working in a people practice support role and wish to develop their knowledge and deliver immediate and short-term value for their organisation

  • wish to develop the specialist knowledge, skills and understanding required to be a people professional.

Learning outcomes

On completion of this module, learners will be able to:

  • Understand the business environment in which the people profession operates, including the key issues that affect it.

  • Understand how people’s behaviour in the workplace affects and shapes culture.

  • Understand the importance of effective management of change.


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Robbie R


12 Dec 2024

CIPD qualifications

Like the Canva board working Lorraine asked about what sectors we all worked in, provided a insightful case studies on public and private difference. I would encourage all presenters to use this method.

Heather M


12 Dec 2024

CIPD qualifications

Very interesting and valuable content, Lorraine clearly explained each AC and took us through each one in a way that was easy to digest.

Rajni C


10 Dec 2024

CIPD qualifications

Thank you Michaela - You are an inspiration!

Robbie R


5 Dec 2024

CIPD qualifications

Lorraine was great. I really liked the discussing the questions with the group. The presentation format was easy to follow. I particularly liked how she kept question number on each of the slides. Allowed me keep on track of assessment number as they are confusing.

Nicola T


5 Dec 2024

CIPD qualifications

Level of information and explanation provided for each question really helpful

janine W


4 Dec 2024

CIPD qualifications

Thanks a super engaging session and love that it has aligned to the questions.

Asma A


4 Dec 2024

CIPD qualifications

Anthony was really great with his engagement style and the workbook was handy.

Kai H


4 Dec 2024

CIPD qualifications

Incredibly informative. Great attitude and clarity. The workbook is amazing and helpful. I’d love to see this in future sessions including these feedback surveys.

Claire H


4 Dec 2024

CIPD qualifications

I really enjoyed today. I preferred working on actual cases and the interactive nature of the workshop. Anthony was a an approachable and well informed trainer. Really good slides.

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