Terms and conditions
Reed Learning
REED TERMS AND CONDITIONS
Reed Learning Limited
Address: Academy Court, 94 Chancery Lane, London WC2A 1DT
Website: reed.com/learning
Email: hello@reedlearning.com
These terms and conditions (the “Terms”) shall apply to the purchase of any Services from Reed. It is the Customer’s responsibility to read and understand these Terms prior to submitting an Order.
Definitions
“Contract” means the legally binding contract between Reed and the Customer following the Customer’s submission of an Order and Reed’s acceptance of that Order. These Terms are the terms and conditions of such Contract.
“Course” means a training or professional qualification course offered by Reed and purchased by the Customer.
“Customer” means the person who has submitted an Order, and could be the Delegate or the Employer.
“Delegate” means the person who will be undertaking and/or attending the Course.
“Employer” means the employer of the Delegate who has purchased the Services on behalf of the Delegate.
“Fee” means the price payable for the Services and/or the Materials, where relevant.
“Materials” means the documents which accompany or supplement any Service.
“Order” means the Customer’s request to purchase the Services.
“person” means any individual or legal entity that can enter into contracts.
“Reed” means the company as set out above.
“Services” means the services and/or products provided by Reed, including Courses.
“Website” means the website set out above.
The Contract
By making an Order, the Customer agrees that it has read, understood and accepted these Terms. Where the Customer is an Employer, it shall ensure that all Delegates are familiar and comply with all relevant provisions of these Terms.
Submission of an Order constitutes an offer, and there is no obligation on Reed to accept. Reed’s acceptance of an Order will only take place when a written acceptance of the Order has been issued, at which point the Contract will come into existence between Reed and the Customer. If, for any reason, Reed is unable to accept the Order, Reed will inform the Customer, the Order will not be processed and there will be no Contract.
Payment Terms
Orders must be accompanied by full payment of the Fee, unless payment by instalments has been agreed or where the Customer is a Delegate whose Employer will pay the Fee.
Where the Customer is a Delegate whose Employer will pay the Fee, full payment is due no later than 14 working days before the start date of the Services or within the due date specified in Reed’s invoice, whichever is sooner. Orders made within 14 working days of the start date of the Services shall require immediate payment.
Where an instalment payment plan has been requested, a schedule of the payments with payment terms will be provided with the initial invoice. Valid debit/credit card details must be provided in order to pay by instalments. Failure to pay any instalment in accordance with the schedule will result in the balance of the Fee becoming payable immediately.
If you are a self-funded learner you can arrange to pay by monthly instalments over a period of up to 12 months. Payments will be taken from your chosen debit or credit card using Continuous Payment Authority (CPA). By giving us your card details and authorising the use of CPA in your Contract, you authorise us to take the agreed instalments automatically. We will confirm the payment schedule at the start of enrolment and then process payments monthly in line with the schedule. If we are unsuccessful in taking your payment on the agreed date, we will try again on the next working day. If we are still unable to collect the payment, we will contact you so that you can make payment another way. If the payment is still outstanding after four weeks, we will suspend your programme and your access to the VLE until the overdue payments have been collected.
If you wish to amend or cancel this CPA, please contact us by emailing accounts.receivable@reedlearning.com. Alternatively you can cancel by contacting your card provider. If you cancel the CPA, you will still owe the outstanding amount as set out in the contract.If the Fees are not paid in accordance with these Terms, including any instalment payments not being paid in accordance with the schedule, Reed reserves the right to withhold or refuse access to the Services.
In the event of late payment of the Fee, Reed reserves the right to charge interest on all outstanding sums at the rate of 5% above the Bank of England’s base rate per annum accruing daily from the last date that payment was due until the date that payment is made.
In the event of any amended, failed or cancelled payments, a £175 administration fee shall be payable by the Customer.
VAT shall be payable on all fees at the prevailing rate.
A fee will apply and be payable by the Customer in respect of (i) any Course failure which requires a retake; and (ii) any support required by a Delegate beyond the contracted support package.
For the avoidance of doubt, no refund will be issued in the event that the Delegate fails to complete a Course.
The Services
It is the Customer's responsibility to satisfy itself of the Services’ suitability for its needs.
Reed shall provide the Services purchased by the Customer in all material respects in accordance with the specification for the Services appearing on the Website at the time of the Order. Where relevant, the Services will be provided at an agreed time and location.
The Services will be provided with reasonable skill and care. All other statutory implied warranties are excluded to the fullest extent permitted by law.
The Customer may purchase any relevant additional Materials by submitting an Order. A Contract will only be made upon Reed’s confirmation to deliver the Materials. Payment in full of the Fee for the Materials must be made before Reed will deliver.
Reed reserves the right to sub-contract the delivery of the Services or any part of them without prior notice. Sub-contracting will not relieve Reed of its obligations under these Terms.
Reed reserves the right to amend, substitute, modify and/or improve the content, format or delivery of any of the Services (in whole or in part) from time to time. Reasons for this may include (without limitation) changes to qualifications made by appropriate certifying bodies, and ongoing improvements or efficiencies. Such changes may be made without the prior consent of the Customer.
Reed reserves the right to suspend any web-related services (including but not limited to the Website) without prior notice.
Reed does not guarantee that the Website is free of defects, viruses or other malware. It is the Customer’s responsibility to use up-to-date anti-virus software and/ or other appropriate measures to protect its security online.
Customer Responsibilities
The Customer and its Delegates are responsible for the safekeeping of any user IDs and passwords (“Login Details”). The Customer shall be liable for all Orders made using Login Details issued to the Customer and its Delegates. The Customer should notify Reed immediately if any Login Details have been compromised.
The Customer shall provide all reasonable co-operation and assistance in order for Reed to carry out the Services properly, including where relevant, provision of reasonably required information, access to and preparation of the Customer’s premises, obtaining all necessary licences, permissions and consents, confirmation of registration with and payment of fees to awarding bodies. Reed shall not be liable for any delay in providing the Services where such delay is caused by the Customer failing to provide such reasonable cooperation and assistance. The Customer will be liable for costs incurred by Reed arising from such delays.
The Customer shall comply with all reasonable instructions or directions given by Reed in respect of the Services, Materials, and Reed’s premises and property.
The Customer shall not do anything which adversely affects Reed’s rights and interests, including but not limited to:
copying, reproducing, modifying, redistributing or in any way commercially exploiting the Services, Materials, Website or other content (other than as allowed under these Terms);
damaging, interfering with or disrupting access to our Website or electronic services or doing anything which may interrupt or impair their functionality;
making available, uploading, or distributing by any means any material or files that contain any viruses, bugs, corrupt data or any other harmful software;
falsifying the true ownership of the Services, Materials, Website and other content;
obtaining or attempting to obtain unauthorised access, through whatever means, to the Services, Website, Reed’s computer systems or network, or those belonging to any of Reed’s partner organisations;
setting up links from any website controlled by the Customer to the Website or Reed’s services or other content, without Reed’s express written permission.
Intellectual Property
The Customer acknowledges that all intellectual property rights in the Services, the Website, and the Materials belong to Reed or is licensed to Reed. Other than the licence below, nothing in this Contract will assign or transfer such intellectual property rights to the Customer.
To the extent necessary for the Customer to benefit from the Services, Reed grants to the Customer (and, where relevant, the Delegates) a non-exclusive, revocable, non-transferable licence to use the Website, Materials and any other content made available through the Services.
The Customer shall ensure that its use of the Materials and other content does not infringe on the intellectual property rights of Reed or any third party.
Where access to a virtual learning environment (“VLE”) is granted to the Customer, the Customer shall, and where relevant shall ensure that the Delegates shall, comply with all rules applicable to the VLE.
The Customer acknowledges that company names and logos mentioned or displayed in the Materials, Website or our other content may be the trademarks, service marks or trading names of Reed or third parties. The Customer shall not use these without Reed’s prior written permission.
Customer’s Right to Cancel, Defer, or Transfer
If the Customer is a consumer, the Customer has a statutory right to cancel any Contract entered into in accordance with the statutory Cancellation Policy (see below). However, Materials may not be cancelled and returned if they are audio or video recordings or software and the seal in the wrapping has been broken.
In addition to any statutory right to cancel, the Customer may cancel an Order subject to a cancellation fee of either:
£100 + VAT if cancelled more than 14 working days before the start date, or
100% of the Fee + VAT if cancelled 14 working days or less before the start date.
There may be other cancellation fees associated with specific qualifications which will be included in the programme handbook or other associated documentation.
Any request to defer a Course or transfer to another Course will be subject to Reed’s absolute and sole discretion. If such request is made 15 working days or less before the Course start date, the Customer may incur an additional fee.
Should the Customer wish to defer or transfer:
if the deferred or new Course is of equal or lesser value, no refund will be given;
if the deferred or new Course is of greater value, the Customer will need to pay the balance.
For apprentices who are withdrawn from an apprenticeship programme before it has been completed, any applicable refund of the employer’s contribution will be at the discretion of Reed.
For apprentices who are withdrawn from an apprenticeship program or transfer to a different employer during the programme, an administration fee of £250+VAT will be charged.
When an extension to an apprenticeship programme is agreed upon which results in the apprenticeship duration exceeding the original planned end date as documented in the Individual Learning Record (ILR), the applicable monthly support fee of £126+VAT will be charged for each month of the agreed extension beyond the original planned end date. This support fee is invoiced at the point the original planned end date is passed and the full amount for the agreed extension will be invoiced at this point.
If exceptional circumstances prevent a Delegate from attending part of a face-to-face course, Reed will endeavour to make an alternative arrangement for remote attendance. The Customer should make a request in writing, stating the reason and where relevant evidencing authorisation by the Delegate’s training/line manager. The below fee will be applied:
£75 + VAT if requested within 10 working days or less before the course date.
Any cancellations made to a residential booking will be subject to the same cancellation fees as an Order (see above).
Termination or Cancellation by Reed
Reed reserves the right to cancel, reschedule or change the location of the Services at any time. In event of cancellation or where the Customer cannot accept the rescheduled time or change of location, the Customer will be offered a refund of any amount already paid towards the Fee. Reed will not be liable for any expenses incurred by the Customer unless the Services have been cancelled within 7 working days of the start date, when Reed will refund a maximum of £100 + VAT upon production of original expense receipts.
Reed may terminate this Contract with immediate effect and without liability to refund the Customer if:
The Customer is in breach of these Terms and either such breach is incapable of remedy or the Customer has failed to remedy such breach within 7 days of being notified to do so; or
In Reed’s reasonable opinion, the Customer or the Delegate is abusing the Services, Materials and/ or the Website or acting in any way which interferes with Reed’s intellectual property rights or damages Reed’s reputation.
In the event of termination or cancellation, the Customer shall upon demand return all Materials which have not been paid for within 7 days.
Liability
Reed will not be liable to the Customer for any claims, liabilities, losses, damages, costs, expenses, fines and/or penalties unless they are caused directly by Reed’s negligence and/or breach of these Terms.
Reed shall not be liable to the Customer for any (a) loss of profit, revenue, business, opportunity, goodwill, interest or savings, whether direct or indirect, howsoever arising, (b) for any consequential, economic, indirect or special loss howsoever arising.
Under no circumstances shall Reed’s liability to the Customer (whether in contract, tort (including negligence), breach of statutory duty or otherwise) exceed the Fee.
Nothing in these Terms shall be construed as excluding or limiting either party’s liability to the other for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability which by law cannot be excluded or limited.
Reed shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay was caused by any event outside Reed’s reasonable control. If such an event takes place, Reed will notify the Customer as soon as possible and the Services will be suspended with any timescales and deadlines extended accordingly. After receiving such notice, the Customer may cancel the Services and Reed will refund the Fee less any unavoidable costs incurred by Reed.
Confidentiality
Each party shall not disclose the confidential information of the other party to any third party or to the public without the other party’s prior written consent.
Confidential information is any information which is marked confidential or ought reasonably to be regarded as confidential.
The above obligation of confidentiality shall not apply to disclosures to officers, employees, and professional advisors of a party, or to disclosures required by law, a court of competent jurisdiction or any governmental or regulatory authority with requisite powers.
Information Management
Reed will use any personal data collected during the course of the Customer’s dealings with Reed in accordance with UK data protection legislation and Reed’s Privacy Policy as set out on the Website.
Communications
If the Customer has any queries about the Order or the Services or wishes to make a complaint, the Customer should contact Reed by email at the address set out above.
Notices and other communications from the Customer must be in writing and should be delivered by email to the address set out above. Any email notice shall be deemed served on the next working day after sending, provided no out-of-office or mail delivery failure notice has been issued.
All complaints must be notified to Reed within 10 working days of the end of the Services.
Registration and Reporting
Reed is not responsible for registering Delegates with any professional body. Reed will register the Delegate only for computer-based exams held by Reed at Reed’s premises, provided the Delegate has registered with the relevant professional body.
Where the Employer is the Customer, Reed will send written reports on the Delegate’s progress to the Employer on request.
If a Delegate is booked onto an ACCA or CIMA course, the Delegate agrees, or the Employer shall procure that the Delegate agrees, to Reed submitting to ACCA or CIMA (as appropriate) the Delegate’s date of birth, ACCA/CIMA registration number, and details of the course(s) attended, in order for the Delegate’s exam results to be released to Reed for statistical purposes only, which will remain strictly confidential.
If a Delegate has applied for and has been granted an exam exemption, and subsequently choses to sit the exam, the Customer must communicate this intention to Reed in writing no less than 14 days prior to the scheduled exam date.
Special Offers
From time to time, we may offer certain special offers and/or discounts on our Website. All offers and discounts are made at our discretion and can be withdrawn by us at any time, for any reason and without prior notice.
Offers and discounts only apply in the stated period to the stated products.
Offers and discounts cannot be applied retrospectively to Courses/ Materials already ordered. You cannot cancel or defer a Course or transfer to another Course in order to take advantage of a special offer or discount.
Offers and discounts cannot be used in conjunction with any other offer or discount unless specifically stated otherwise.
Other Important Terms
These Terms shall be subject to English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Each provision of these Terms is severable and distinct from the others. If a provision of these Terms is held to be or becomes illegal, invalid or unenforceable in any respect by a court or relevant authority of competent jurisdiction, it shall to that extent be deemed not to form part of these Terms but this shall not affect the legality, validity or enforceability of the remainder of these Terms which shall continue in full force and effect.
If either party does not exercise any right or remedy under these Terms, this will not be taken to mean that such right or remedy has been waived.
A person who is not a party to this contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms.
The Customer may not transfer its rights or obligations under these Terms to any third party unless Reed has given permission in writing. For the avoidance of doubt, this includes substitution of Delegates.
The Services and Materials do not constitute and cannot be relied upon for legal advice. The Customer acknowledges that Reed is not responsible for any losses incurred by the Customer as a result of reliance on the Services and/or Materials as legal advice.
Visa applications: it is the full responsibility of the Delegate or Employer to comply with any visa requirements.
Cancellation Policy
A Customer who is a consumer (i.e. a self-funding Delegate) has the right to cancel the Contract within the cancellation period without giving any reason. The cancellation period will expire after 14 days from the day (i) of Reed’s acceptance of the Order, for purchased Courses; or (ii) on which the Customer or a nominated third party (other than the carrier), receives the Materials, for purchased Materials. To exercise the right to cancel, the Customer must inform Reed in writing by email before the expiry of the cancellation period. If a Contract is cancelled, Reed will reimburse all payments received from the Customer, including the costs of delivery (except for supplementary costs arising if a type of delivery other than the least expensive type of delivery was chosen). Reed will make the reimbursement without undue delay, and not later than:
30 days after the day Reed receives back any goods supplied, or
(if earlier) 30 days after the day the Customer provides evidence that the goods have been returned, or
if there were no goods supplied, 30 days after the day on which Reed is informed about the Customer’s decision to cancel the Contract.
Reed will make the reimbursement using the same means of payment as used by the Customer for the initial transaction, unless agreed otherwise; in any event, the Customer will not incur any fees as a result of the reimbursement. Reed may withhold reimbursement until Reed has received the goods back or evidence of return of the goods, whichever is earliest.
Goods should be returned to Reed at the address above without undue delay and in any event, not later than 14 days from the day on which cancellation of the Contract was communicated. The deadline is met if the goods were sent before the period of 14 days has expired.
The Customer will have to bear the direct cost of returning the goods. The Customer will be liable for any diminished value of the goods resulting from any handling of the goods which is beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If performance of services was requested to begin during the cancellation period, the Customer shall pay an amount which is in proportion to what has been performed up to cancellation of the Contract.
Reed Business School
REED TERMS AND CONDITIONS
Reed Business School
Address: The Manor, Little Compton, Moreton-in-Marsh, Gloucestershire GL56 0RZ OR
Website: reed.com/learning/qualifications
These terms and conditions (the “Terms”) shall apply to the purchase of any Services from Reed. It is the Customer’s responsibility to read and understand these Terms prior to submitting an Order.
Definitions
“Contract” means the legally binding contract between Reed and the Customer following the Customer’s submission of an Order and Reed’s acceptance of that Order. These Terms are the terms and conditions of such Contract.
“Course” means a training or professional qualification course offered by Reed and purchased by the Customer.
“Customer” means the person who has submitted an Order, and could be the Delegate or the Employer.
“Delegate” means the person who will be undertaking and/or attending the Course.
“Employer” means the employer of the Delegate who has purchased the Services on behalf of the Delegate.
“Fee” means the price payable for the Services and/or the Materials, where relevant.
“Materials” means the documents which accompany or supplement any Service.
“Order” means the Customer’s request to purchase the Services.
“person” means any individual or legal entity that can enter into contracts.
“Reed” means the company as set out above.
“Services” means the services and/or products provided by Reed, including Courses.
“Website” means the website set out above.
The Contract
By making an Order, the Customer agrees that it has read, understood and accepted these Terms. Where the Customer is an Employer, it shall ensure that all Delegates are familiar and comply with all relevant provisions of these Terms.
Submission of an Order constitutes an offer, and there is no obligation on Reed to accept. Reed’s acceptance of an Order will only take place when a written acceptance of the Order has been issued, at which point the Contract will come into existence between Reed and the Customer. If, for any reason, Reed is unable to accept the Order, Reed will inform the Customer, the Order will not be processed and there will be no Contract.
Payment Terms
Orders must be accompanied by full payment of the Fee, unless payment by instalments has been agreed or where the Customer is a Delegate whose Employer will pay the Fee.
Where the Customer is a Delegate whose Employer will pay the Fee, full payment is due no later than 14 working days before the start date of the Services or within the due date specified in Reed’s invoice, whichever is sooner. Orders made within 14 working days of the start date of the Services shall require immediate payment.
Where an instalment payment plan has been requested, a schedule of the payments with payment terms will be provided with the initial invoice. Valid debit/credit card details must be provided in order to pay by instalments. Failure to pay any instalment in accordance with the schedule will result in the balance of the Fee becoming payable immediately.
If the Fees are not paid in accordance with these Terms, including any instalment payments not being paid in accordance with the schedule, Reed reserves the right to withhold or refuse access to the Services.
In the event of late payment of the Fee, Reed reserves the right to charge interest on all outstanding sums at the rate of 5% above the Bank of England’s base rate per annum accruing daily from the last date that payment was due until the date that payment is made.
In the event of any amended, failed or cancelled payments, a £175 administration fee shall be payable by the Customer.
VAT shall be payable on all fees at the prevailing rate.
A fee will apply and be payable by the Customer in respect of (i) any Course failure which requires a retake; and (ii) any support required by a Delegate beyond the contracted support package.
For the avoidance of doubt, no refund will be issued in the event that the Delegate fails to complete a Course.
The Services
It is the Customer's responsibility to satisfy itself of the Services’ suitability for its needs.
Reed shall provide the Services purchased by the Customer in all material respects in accordance with the specification for the Services appearing on the Website at the time of the Order. Where relevant, the Services will be provided at an agreed time and location.
The Services will be provided with reasonable skill and care. All other statutory implied warranties are excluded to the fullest extent permitted by law.
The Customer may purchase any relevant additional Materials by submitting an Order. A Contract will only be made upon Reed’s confirmation to deliver the Materials. Payment in full of the Fee for the Materials must be made before Reed will deliver.
Reed reserves the right to subcontract the delivery of the Services or any part of them without prior notice. Sub-contracting will not relieve Reed of its obligations under these Terms.
Reed reserves the right to amend, substitute, modify and/or improve the content, format or delivery of any of the Services (in whole or in part) from time to time. Reasons for this may include (without limitation) changes to qualifications made by appropriate certifying bodies, and ongoing improvements or efficiencies. Such changes may be made without the prior consent of the Customer.
Reed reserves the right to suspend any web-related services (including but not limited to the Website) without prior notice.
Reed does not guarantee that the Website is free of defects, viruses or other malware. It is the Customer’s responsibility to use up-to-date anti-virus software and/ or other appropriate measures to protect its security online.
Customer Responsibilities
The Customer and its Delegates are responsible for the safekeeping of any user IDs and passwords (“Login Details”). The Customer shall be liable for all Orders made using Login Details issued to the Customer and its Delegates. The Customer should notify Reed immediately if any Login Details have been compromised.
The Customer shall provide all reasonable co-operation and assistance in order for Reed to carry out the Services properly, including where relevant, provision of reasonably required information, access to and preparation of the Customer’s premises, obtaining all necessary licences, permissions and consents, confirmation of registration with and payment of fees to awarding bodies. Reed shall not be liable for any delay in providing the Services where such delay is caused by the Customer failing to provide such reasonable cooperation and assistance. The Customer will be liable for costs incurred by Reed arising from such delays.
The Customer shall comply with all reasonable instructions or directions given by Reed in respect of the Services, Materials, and Reed’s premises and property.
The Customer shall not do anything which adversely affects Reed’s rights and interests, including but not limited to:
copying, reproducing, modifying, redistributing or in any way commercially exploiting the Services, Materials, Website or other content (other than as allowed under these Terms);
damaging, interfering with or disrupting access to our Website or electronic services or doing anything which may interrupt or impair their functionality;
making available, uploading, or distributing by any means any material or files that contain any viruses, bugs, corrupt data or any other harmful software;
falsifying the true ownership of the Services, Materials, Website and other content;
obtaining or attempting to obtain unauthorised access, through whatever means, to the Services, Website, Reed’s computer systems or network, or those belonging to any of Reed’s partner organisations;
setting up links from any website controlled by the Customer to the Website or Reed’s services or other content, without Reed’s express written permission.
Intellectual Property
The Customer acknowledges that all intellectual property rights in the Services, the Website, and the Materials belong to Reed or is licensed to Reed. Other than the licence below, nothing in this Contract will assign or transfer such intellectual property rights to the Customer.
To the extent necessary for the Customer to benefit from the Services, Reed grants to the Customer (and, where relevant, the Delegates) a non-exclusive, revocable, non-transferable licence to use the Website, Materials and any other content made available through the Services.
The Customer shall ensure that its use of the Materials and other content does not infringe on the intellectual property rights of Reed or any third party.
Where access to a virtual learning environment (“VLE”) is granted to the Customer, the Customer shall, and where relevant shall ensure that the Delegates shall, comply with all rules applicable to the VLE.
The Customer acknowledges that company names and logos mentioned or displayed in the Materials, Website or our other content may be the trademarks, service marks or trading names of Reed or third parties. The Customer shall not use these without Reed’s prior written permission.
Customer’s Right to Cancel, Defer, or Transfer
If the Customer is a consumer, the Customer has a statutory right to cancel any Contract entered into in accordance with the statutory Cancellation Policy (see below). However, Materials may not be cancelled and returned if they are audio or video recordings or software and the seal in the wrapping has been broken.
In addition to any statutory right to cancel, the Customer may cancel an Order subject to a cancellation fee of either:
£100 + VAT if cancelled more than 14 working days before the start date, or
100% of the Fee + VAT if cancelled 14 working days or less before the start date.
There may be other cancellation fees associated with specific qualifications which will be included in the programme handbook or other associated documentation.
Any request to defer a Course or transfer to another Course will be subject to Reed’s absolute and sole discretion. If such request is made 15 working days or less before the Course start date, the Customer may incur an additional fee.
Should the Customer wish to defer or transfer:
if the deferred or new Course is of equal or lesser value, no refund will be given;
if the deferred or new Course is of greater value, the Customer will need to pay the balance.
For apprentices who are withdrawn from an apprenticeship programme before it has been completed, any applicable refund of the employer’s contribution will be at the discretion of Reed.
For apprentices who are withdrawn from an apprenticeship program or transfer to a different employer during the programme, an administration fee of £250+VAT will be charged.
When an extension to an apprenticeship programme is agreed upon which results in the apprenticeship duration exceeding the original planned end date as documented in the Individual Learning Record (ILR), the applicable monthly support fee of £126+VAT will be charged for each month of the agreed extension beyond the original planned end date. This support fee is invoiced at the point the original planned end date is passed and the full amount for the agreed extension will be invoiced at this point.
If exceptional circumstances prevent a Delegate from attending part of a face-to-face course, Reed will endeavour to make an alternative arrangement for remote attendance. The Customer should make a request in writing, stating the reason and where relevant evidencing authorisation by the Delegate’s training/line manager. The below fee will be applied:
£75 + VAT if requested within 10 working days or less before the course date.
Any cancellations made to a residential booking will be subject to the same cancellation fees as an Order (see above).
Termination or Cancellation by Reed
Reed reserves the right to cancel, reschedule or change the location of the Services at any time. In event of cancellation or where the Customer cannot accept the rescheduled time or change of location, the Customer will be offered a refund of any amount already paid towards the Fee. Reed will not be liable for any expenses incurred by the Customer unless the Services have been cancelled within 7 working days of the start date, when Reed will refund a maximum of £100 + VAT upon production of original expense receipts.
Reed may terminate this Contract with immediate effect and without liability to refund the Customer if:
The Customer is in breach of these Terms and either such breach is incapable of remedy or the Customer has failed to remedy such breach within 7 days of being notified to do so; or
In Reed’s reasonable opinion, the Customer or the Delegate is abusing the Services, Materials and/ or the Website or acting in any way which interferes with Reed’s intellectual property rights or damages Reed’s reputation.
In the event of termination or cancellation, the Customer shall upon demand return all Materials which have not been paid for within 7 days.
Liability
Reed will not be liable to the Customer for any claims, liabilities, losses, damages, costs, expenses, fines and/or penalties unless they are caused directly by Reed’s negligence and/or breach of these Terms.
Reed shall not be liable to the Customer for any (a) loss of profit, revenue, business, opportunity, goodwill, interest or savings, whether direct or indirect, howsoever arising, (b) for any consequential, economic, indirect or special loss howsoever arising.
Under no circumstances shall Reed’s liability to the Customer (whether in contract, tort (including negligence), breach of statutory duty or otherwise) exceed the Fee.
Nothing in these Terms shall be construed as excluding or limiting either party’s liability to the other for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability which by law cannot be excluded or limited.
Reed shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay was caused by any event outside Reed’s reasonable control. If such an event takes place, Reed will notify the Customer as soon as possible and the Services will be suspended with any timescales and deadlines extended accordingly. After receiving such notice, the Customer may cancel the Services and Reed will refund the Fee less any unavoidable costs incurred by Reed.
Confidentiality
Each party shall not disclose the confidential information of the other party to any third party or to the public without the other party’s prior written consent.
Confidential information is any information which is marked confidential or ought reasonably to be regarded as confidential.
The above obligation of confidentiality shall not apply to disclosures to officers, employees, and professional advisors of a party, or to disclosures required by law, a court of competent jurisdiction or any governmental or regulatory authority with requisite powers.
Information Management
Reed will use any personal data collected during the course of the Customer’s dealings with Reed in accordance with UK data protection legislation and Reed’s Privacy Policy as set out on the Website.
Communications
If the Customer has any queries about the Order or the Services or wishes to make a complaint, the Customer should contact Reed by email at the address set out above.
Notices and other communications from the Customer must be in writing and should be delivered by email to the address set out above. Any email notice shall be deemed served on the next working day after sending, provided no out-of-office or mail delivery failure notice has been issued.
All complaints must be notified to Reed within 10 working days of the end of the Services.
Registration and Reporting
Reed is not responsible for registering Delegates with any professional body. Reed will register the Delegate only for computer-based exams held by Reed at Reed’s premises, provided the Delegate has registered with the relevant professional body.
Where the Employer is the Customer, Reed will send written reports on the Delegate’s progress to the Employer on request.
If a Delegate is booked onto an ACCA or CIMA course, the Delegate agrees, or the Employer shall procure that the Delegate agrees, to Reed submitting to ACCA or CIMA (as appropriate) the Delegate’s date of birth, ACCA/CIMA registration number, and details of the course(s) attended, in order for the Delegate’s exam results to be released to Reed for statistical purposes only, which will remain strictly confidential.
If a Delegate has applied for and has been granted an exam exemption, and subsequently choses to sit the exam, the Customer must communicate this intention to Reed in writing no less than 14 days prior to the scheduled exam date.
Special Offers
From time to time, we may offer certain special offers and/or discounts on our Website. All offers and discounts are made at our discretion and can be withdrawn by us at any time, for any reason and without prior notice.
Offers and discounts only apply in the stated period to the stated products.
Offers and discounts cannot be applied retrospectively to Courses/ Materials already ordered. You cannot cancel or defer a Course or transfer to another Course in order to take advantage of a special offer or discount.
Offers and discounts cannot be used in conjunction with any other offer or discount unless specifically stated otherwise.
Other Important Terms
These Terms shall be subject to English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Each provision of these Terms is severable and distinct from the others. If a provision of these Terms is held to be or becomes illegal, invalid or unenforceable in any respect by a court or relevant authority of competent jurisdiction, it shall to that extent be deemed not to form part of these Terms but this shall not affect the legality, validity or enforceability of the remainder of these Terms which shall continue in full force and effect.
If either party does not exercise any right or remedy under these Terms, this will not be taken to mean that such right or remedy has been waived.
A person who is not a party to this contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms.
The Customer may not transfer its rights or obligations under these Terms to any third party unless Reed has given permission in writing. For the avoidance of doubt, this includes substitution of Delegates.
The Services and Materials do not constitute and cannot be relied upon for legal advice. The Customer acknowledges that Reed is not responsible for any losses incurred by the Customer as a result of reliance on the Services and/or Materials as legal advice.
Visa applications: it is the full responsibility of the Delegate or Employer to comply with any visa requirements.
Cancellation Policy
A Customer who is a consumer (i.e. a self-funding Delegate) has the right to cancel the Contract within the cancellation period without giving any reason. The cancellation period will expire after 14 days from the day (i) of Reed’s acceptance of the Order, for purchased Courses; or (ii) on which the Customer or a nominated third party (other than the carrier), receives the Materials, for purchased Materials. To exercise the right to cancel, the Customer must inform Reed in writing by email before the expiry of the cancellation period. If a Contract is cancelled, Reed will reimburse all payments received from the Customer, including the costs of delivery (except for supplementary costs arising if a type of delivery other than the least expensive type of delivery was chosen). Reed will make the reimbursement without undue delay, and not later than:
30 days after the day Reed receives back any goods supplied, or
(if earlier) 30 days after the day the Customer provides evidence that the goods have been returned, or
if there were no goods supplied, 30 days after the day on which Reed is informed about the Customer’s decision to cancel the Contract.
Reed will make the reimbursement using the same means of payment as used by the Customer for the initial transaction, unless agreed otherwise; in any event, the Customer will not incur any fees as a result of the reimbursement. Reed may withhold reimbursement until Reed has received the goods back or evidence of return of the goods, whichever is earliest.
Goods should be returned to Reed at the address above without undue delay and in any event, not later than 14 days from the day on which cancellation of the Contract was communicated. The deadline is met if the goods were sent before the period of 14 days has expired.
The Customer will have to bear the direct cost of returning the goods. The Customer will be liable for any diminished value of the goods resulting from any handling of the goods which is beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If performance of services was requested to begin during the cancellation period, the Customer shall pay an amount which is in proportion to what has been performed up to cancellation of the Contract.